Last updated: August 2026

At DrHazLondon, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or receive care from us.

1. Who We Are

DrHazLondon is a specialist plastic, reconstructive and aesthetic surgery practice based in London.

We are committed to handling your personal and medical information confidentially, securely and in accordance with applicable UK data protection law.

2. Information We Collect

We only collect information that is relevant to providing our services, communicating with you and meeting our professional and legal responsibilities.

This may include:

  • your name, date of birth and contact details;
  • information provided when you make an enquiry or book a consultation;
  • correspondence by telephone, email, messaging services or through our website;
  • medical history and information relevant to your treatment and care;
  • consultation, treatment, surgical and follow-up records;
  • clinical photographs and imaging where appropriate;
  • payment and transaction information;
  • information provided by other healthcare professionals, hospitals or clinics where relevant to your care; and
  • limited technical information about your use of our website, including cookies and website analytics.

Information concerning your health is considered special category personal data under UK data protection law and is handled with additional care and safeguards.

3. How We Use Your Information

We use your information where necessary to provide safe, appropriate and personalised care and to operate our practice effectively.

This may include:

  • responding to enquiries and arranging consultations;
  • assessing your concerns and developing an appropriate treatment plan;
  • providing medical, surgical and non-surgical care;
  • maintaining accurate medical records;
  • communicating with you before and after treatment;
  • arranging investigations, prescriptions, procedures and follow-up care where required;
  • communicating with other healthcare professionals involved in your care;
  • processing payments and administering our services;
  • meeting our medical, professional, regulatory, insurance and legal obligations;
  • managing complaints or legal claims; and
  • maintaining and improving our website and services.

We process personal information only where there is an appropriate lawful basis for doing so. Health information is processed in accordance with the additional protections applying to special category data.

4. Who We May Share Your Information With

Your personal and medical information is treated confidentially.

Where necessary for your care or the operation of our practice, information may be shared with appropriate professionals and organisations, including:

  • hospitals and clinics;
  • doctors, nurses and other healthcare professionals involved in your care;
  • laboratories, pharmacies and diagnostic services;
  • your GP or other treating clinicians, where appropriate;
  • medical insurers;
  • professional advisers, indemnity providers and insurers;
  • trusted service providers who support the secure administration and operation of our practice; and
  • regulators or other authorities where disclosure is required by law.

Where third parties process information on our behalf, we expect them to maintain appropriate standards of confidentiality and data security.

We do not sell your personal information to third parties.

5. Clinical Photography

Clinical photography is an important part of plastic and aesthetic surgery and may form part of your confidential medical record. Photographs may be taken where appropriate for assessment, treatment planning, monitoring progress and documenting your care.

Any use of identifiable photographs or videos outside your confidential medical record — for example for education, presentations, publications, the DrHazLondon website, social media or promotional purposes — will be subject to appropriate consent where required.

Your decision regarding the use of photographs for these additional purposes will not affect the care you receive.

6. Marketing Communications

We may occasionally communicate with you about relevant DrHazLondon news, services or treatments where permitted by law.

Where consent is required, we will obtain this before sending marketing communications. You may unsubscribe or change your marketing preferences at any time.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable medical, professional, regulatory, insurance and legal requirements.

Medical records may need to be retained for longer periods than general enquiries or website information.

When information is no longer required, it will be securely deleted, destroyed or anonymised where appropriate.

8. Protecting Your Information

We take the privacy and security of your information seriously and use appropriate safeguards to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.

Access to confidential patient information is limited to those who require it for legitimate clinical or administrative purposes.

9. International Data Transfers

Some technology or service providers may process information outside the United Kingdom.

Where this occurs, appropriate steps are taken to ensure that your personal information is protected in accordance with UK data protection requirements.

10. Cookies

Our website may use cookies and similar technologies to help it function effectively, understand how visitors use the website and improve the online experience.

Where cookies are not essential to the operation of the website, they will be used in accordance with applicable consent requirements.

You can manage your preferences through the cookie controls on our website. Further information can be found in our Cookie Policy.

11. Your Rights

Under UK data protection law, you have rights in relation to your personal information. Depending on the circumstances, these may include the right to:

  • access the information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • request deletion of information in certain circumstances;
  • ask us to restrict certain processing;
  • object to certain uses of your information;
  • request transfer of certain information;
  • withdraw consent where processing is based upon your consent; and
  • raise a concern about how your information has been handled.

These rights are subject to certain legal and professional requirements. For example, we may be required to retain medical records for an appropriate period even if you request their deletion.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your information has been handled, please contact:

DrHazLondon
Email: info@drhazlondon.com

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services or legal and regulatory requirements.

Website Legal Information

DrHazLondon is a trading name of Chelsea Plastic Surgery Consulting Limited, registered in England and Wales (Company No. 11483144). Registered office: 120 Sloane Street, London SW1X 9BW.